Refund policy

Returns and refunds

Effective September 5, 2026 for new orders.

Final sale

HOFFEE products are final sale. We do not accept returns or exchanges for a change of mind. If your order arrives damaged, defective or incorrect, please contact us so we can help.

Damaged, defective or incorrect orders

Please inspect your order when it arrives and email info@hoffee.ca promptly, ideally within 48 hours of delivery. Include your order number, a description of the issue and photos of the product and packaging where possible. We will review the issue and arrange an appropriate resolution.

Please keep the product and packaging until we provide instructions. Do not send anything back without contacting us first. If a return is needed and approved, we will provide a return shipping label and instructions.

Approved refunds

We will email you when a refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@hoffee.ca.

Your consumer rights

This policy does not limit any rights or remedies you have under applicable consumer protection laws. Orders placed before the effective date remain subject to the policy and rights that applied when they were purchased.

For delivery information, see our shipping policy.